About Avannis Customer Service Surveys

Providing highly personalized service to our clients has always been at the heart of Montecito Bank & Trust’s business practices. There’s no better way for us to know how well we’re serving our clients than to ask you for your feedback. To help us in collecting your feedback, we have partnered with a professional research firm called Avannis.

Avannis is a professional research firm that we have partnered with to collect your feedback. You can visit their website at https://us.avannis.com.

They will be reaching out to some of our clients at random on a monthly basis. You could potentially hear from Avannis up to a maximum of two times a year.

Avannis may contact you via email or phone.

Each phone survey should take between 5-10 minutes to complete.

Each email survey should take between 2-3 minutes to complete.

While we hope you will share your feedback with us, we understand if you would prefer to opt out. You can do so at any time by calling our Service Center, or by unsubscribing within the email invitation. Please visit our Contact Us page for our Service Center hours and contact information.

Avannis will ask you about a recent experience you had with Montecito Bank & Trust. For example, questions about the associate you interacted with, the experience you had, or the reason for your visit. Each survey is unique to the experience you had with Montecito Bank & Trust.

You may be asked about any one of the following experiences: (1) a recent branch transaction, (2) a recent service center experience / conversation, (3) a recent online/mobile banking transaction, (4) a new account sign up, (5) a recently closed account, (6) a recent loan application, or (7) your overall relationship with Montecito Bank & Trust.

Yes. It is important to note that you will be given the opportunity to request a follow up conversation from one of our Branch Associates at the close of each survey, and at that time you will be prompted to confirm your name and preferred method of contact (email or phone).

No, and Avannis will never ask you questions about your account or personal information. Montecito Bank & Trust does not share any personal or account information with Avannis, as outlined in our privacy policy. To view our privacy policy, you may visit our website at privacy.