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Fraud Protection

Reporting Fraud

Steps to securing your account.

An elderly person holding a phone with a lock icon in front of a computer in the background.
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Fraud on your account? Let's fix it together.

Discovering fraud on your financial accounts can feel overwhelming, but you're not alone. With the right steps, you can regain control, minimize damage, and protect yourself moving forward. We're here to guide you through the process so you can feel secure knowing your finances are safe.

  1. Contact us as soon as you notice any unauthorized activity. Our team will secure your account and help you dispute fraudulent transactions.

    Call us at (805)-963-7511 Visit a branch

  2. Review recent transactions carefully to identify all unauthorized charges. Make a list of suspicious activity for the bank so we can investigate.

  3. Enable real-time alerts for your accounts to stay informed of any future activity. These notifications can help you quickly detect and respond to suspicious transactions. You can set up alerts in Online Banking, and through CardControl in the MB&T mobile app for debit and credit card activity.

  4. Consider placing a freeze on your credit report with the major credit bureaus. This prevents fraudsters from opening new accounts in your name while you resolve the issue.

    Equifax Experian TransUnion

Additional Resources

Want to learn more ways to stay safe from fraud? Here are some more topics to explore.

A hand holding a phone displaying fraud text alert messages.
Fraud Text Alerts

We proactively look for, and alert you to, potentially fraudulent card activity so you can rest easy.

Learn more
Locked screen and credit card on top of a keyboard.
Fraud Prevention 101

Check out our library of information and resources to help you, and your business, combat fraud.

Learn more
A man's hand holding a phone displaying a secured lock on the top.
Fraud Protection Tools

Your security is important to us. Check out the tools we have in place to protect your sensative information.

Learn more