CheckCapture Pro is intended for corporate clients with high check deposit volume (over 100 checks deposited per month). With CheckCapture Pro, the Bank provides a multi-feed scanner as part of the monthly fee. CheckCapture Small Business is intended for small business clients with lower check deposit volume (under 100 checks deposited per month). With CheckCapture Small Business, the customer purchases their own single-feed scanner and pays a reduced monthly fee.

CheckCapture works with any PC running a supported operation system. Supported operating systems include:

• OS X 10.11 El Capitan
• Mac OS 10.12 Sierra
• Mac OS 10.13 High Sierra
• Mac OS 10.14 Mojave
• Mac OS 10.15 Catalina
• Mac OS 11.0 Big Sur
• Microsoft Windows 7
• Microsoft Windows 8
• Microsoft Windows 8.1
• Microsoft Windows 10

Supported internet browsers include:

• Apple Safari
• Google Chrome
• Microsoft Edge (Windows 10 only)
• Microsoft Internet Explorer 11
• Mozilla Firefox

You can use your existing scanner if the scanner model has been certified for use with CheckCapture. Please contact us to confirm if your scanner is compatible.

CheckCapture is accessed through Business Online Banking or Commercial Center.

Deposits must be scanned and approved by 6:00 PM for same-day processing.

Unplug the power cable, USB cable and remove the inner and outer covers before cleaning.

Use a container of canned air and nozzle to clear the track of any dust or debris. 

Wipe the glass on the contact image sensors with a lint-free cloth and isopropyl alcohol.

If endorsements are poor or fuzzy, clean the ink jet nozzles with a lint-free cloth moistened with distilled water.  Hold the dampened cloth in contact with the nozzles for a few seconds, then gently wipe the nozzle plate in the direction of the paper movement.  Do not wipe the electrical contact area.  If ink remains on the nozzle plate, wipe again with a clean, dry lint-free cloth.

Check to make sure the scanner is receiving power and the USB cord is securely plugged into both the scanner and the computer. If everything is plugged in correctly, close all the browser windows and unplug both the power cord and the USB cord from the back of the scanner for 15 seconds. Plug the cords back into the scanner and relaunch the browser.

This error is often caused when the blue covers are closed. The blue covers must be up for the scanner to function properly.

First, try unchecking the Detect Double Feed box to the right of the Scan button before scanning. If this does not improve the issue, the error could be caused by something blocking the check track, like a staple or wad of paper. Remove the center piece of the scanner by lifting it straight up, and use compressed air to blow air along the check track to dislodge any items.

This issue can occur if the rollers begin to lose their texture and need to be replaced. Contact [email protected] to request new rollers.

Uncheck the Detect Double Feed box to the right of the Scan button before scanning to avoid checks in a thicker stock from jamming.

It is possible that the scanner has run out of ink. Contact [email protected] to request a new ink cartridge.

There may be some ink on the scanner glass. Use a cleaning card to clean the scanner. Run the cleaning card through the scanner exactly as though it were a check you were depositing.