Q: Who should I call if I have questions about the app?
A: Montecito Bank & Trust’s Service Center team can answer questions you may have relating to the CardValet app. If you have questions, please call (805) 963-7511 between 8am-6pm.
Q: Will any restrictions/settings established within CardValet override bank-level settings?
A: No – If you have a debit card spend limit established through the bank, you will not be able to establish a higher limit in the CardValet app to override that limit. If you indicate in the app that you would like to allow international transactions, you would still need to contact the bank when traveling to ensure your card will function properly.
Q: Will recurring transactions get declined if the debit card is switched to OFF in the CardValet app?
A: No – Recurring transactions are the only transactions that will still go through when the card is set to OFF.
Q: How are online purchases and recurring transactions affected by location controls?
Online purchases and recurring transactions are not affected by location controls – only in-person transactions are impacted.
Q: Can I use CardValet to manage how my employees use their company debit cards?
A: Yes – Using CardValet’s transaction and alert features are great ways to manage and monitor how your employees use company debit cards, and ensure cards are being used in accordance with company policies. Note: Please see the following FAQ for limitations of managing someone else’s card.
Q: Is there any way to set up different levels of card management rights within the app?
A: No – any debit card user on the account that is using the app has full access and card management rights, and the last change made in the app takes precedence.
Example – If a user sets a transaction limit so their child doesn’t spend more than a certain amount on a purchase, the child would be able to change the limit if they had the app. The same is true of employers setting up restrictions or alerts for employees.
Q: Do I have to pay to use CardValet?
A: There is no charge to download or use CardValet, however, your wireless provider may charge for Internet access and text messages. Please check with your wireless provider.
Q: Is FISERV – the company that developed the app – a trusted and reliable company?
A: Yes – FISERV is Montecito Bank & Trust’s trusted banking partner, and provides many banking services and tools that MB&T and other financial institutions implement and offer to customers.