Instant Banker^℠ Voice Banking

Instant Banker^℠ Voice Banking Guide

1. Dial 800-608-1995
2. Listen for instructions over the phone to complete your transaction or inquiries.
3. To access your account information, you’ll need your full account number and a Personal Identification Number (PIN). If you have not yet set a PIN for voice banking, use the last four-digits of your Social Security number and you’ll be prompted to create a PIN.
4. At any time during the call, you can press-zero to speak to a Customer Service Representative.

Main Menu

For account information (press-one)

Enter your account number, followed by the pound (#) sign

If the account you entered is a checking account (press-one)

If the account you entered is a savings account (press-two)

If the account you entered is a CD (press-three)

If the account you entered is a loan (press-four)

Checking Accounts (press-one)

1. For current balance and last deposit (press-one)
2. To review transactions (press-two)
3. To transfer funds (press-three)
4. For other checking account functions (press-four)
   • For interest information (press-one)
5. To inquire into other accounts or change Personal Identification Number (press-five)

Savings Accounts (press-two)

1. For current balance and last deposit (press-one)
2. To review transactions (press-two)
3. To transfer funds (press-three)
4. For interest information (press-four)
5. To inquire into other accounts or change Personal Identification Number (press-five)

Certificate of Deposit (press-three)

1. For current balance (press-one)
2. To review transactions (press-two)
3. For interest Information (press-three)
4. To inquire into other accounts or change Personal Identification Number (press-four)

Loan (press-four)

1. For current balance and loan payment information (press-one)
2. To review transactions (press-two)
3. For interest information (press-three)
4. For loan payoff information (press-four)
5. To transfer funds (press-five)
6. To make a payment (press-six)
7. To inquire into other accounts or change your Personal Identification Number (press-seven)

For locations and business hours (press-two)

For location information, please visit our website at www.montecito.bank/locations

To report a lost ATM or debit card (press-three)

You will be redirected to MB&T’s Service Center.

For MB&T’s website address (press-four)

Our website address is www.montecito.bank

For Check Verification (press-five)

• Enter the checking account number of the account in which you wish to verify funds, followed by the pound (#) sign.
• Enter the check number, followed by the pound (#) sign.
• Enter the amount in dollars and cents, followed by the pound (#) sign.

To end call (press-nine)